One thing families need when they suffer from medical negligence
“Those who suffer as a result of medical negligence often want an apology so they feel understood and recognised for failing they have endure,”
says Melanie Lidstone-Land.
Melanie works in our Medical negligence team, and she explains that apologies can mean so much to a victim and their family following medical mistake.
“In the aftermath of medical mistakes, emotions are running high and families are trying to deal with traumatic events, sometimes even grief at the loss of a loved one. To help to comes to terms with what has happened, you need answers. You deserve to know what happened and if it was preventable.
All too often, people come to me because they have not got this – no apology and no acknowledgement.
Medical professionals can pull rank and refuse to answer questions, or shut you down when you start to explore why things happened and if things could be different.
Simply starting with an apology could help you feel that the NHS or private healthcare provider actually cares about you, and what happened.
Saying sorry does not mean that they are admitting liability, but simply that they care that you are dealing with a difficult time. In fact, NHS resolution published a leaflet titled ‘Saying Sorry’ in June 2017. It states the Compensation Act 2006 says exactly this.
The lack of apology seems to you a lack of understanding or empathy towards your situation. This makes for distrust in the NHS or healthcare provider. This fuels a potential avoidable fight as you look to us to help you gain acknowledgement.
I have one case where my client was reassured an investigation into what happened would take place. It did, but 5 months after the incident which saw a keyhole procedure converted to open surgery. When the report was completed, the NHS tried to keep it from her until a meeting at the hospital. Luckily, she came to me to ask what to do. Taking my advice, my client obtained the report before the meeting. This enabled her to devise her own questions to take into the meeting. Unfortunately, she was stonewalled on every question. She came out of the meeting very disempowered and no clearer to what happened. I am now assisting her to get some clearer perspective on this upsetting incident.
When asking her what she wants from seeking my help, she simply says she wants to know the truth.
I will fight to get her some clearer perspective.
Perhaps if apologies and more transparency were used, the NHS (and private healthcare providers) would face less legal action.”
Melanie listens to you and understands how medical mistakes can affect your life.
She will fight to get you answers using her expert skills and specialist consultants reports so you understand what happened.
Call her today on 02392 483322 for a no obligation chat.
Fill out our enquiry form and we will contact you at your convenience.
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